Glenroy,Victoria County
Not resolved

They contacted me on an unsolicited non requested phone sales call.

Tried to cancel within 5 days and again within 10 days, all weeks away from the sail date, but they claimed Australian law does not apply to them, absolute bull.

They also claimed that because the cruise was with an overseas shipping line Aust law is over ridden by their own agency rules.

I threatened to sue them then got fobbed off and stalled saying they need a week to check with Consumer Affairs re the laws.

We booked with another "normal" cruise agent, no problem.

The matter is now with our legal team to take action.

Product or Service Mentioned: Rci Cruise And Resort Vacations Cruise Booking.

Reason of review: MISREPRESENTATION .

Monetary Loss: $4000.

Preferred solution: Full refund.

I didn't like: Lies deception and dr my cr card.

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