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I paid $1,900 cash for a cruise certificate from RCI. The certificate entitles you to an indoor or better cabin for a 7-day cruise for 2. You pay extra for longer cruises and for better staterooms. I selected a cruise in Asia leaving March 4, 2016 on Royal...
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1.0
I didn't like
  • Overall misrepresentation of the cruise package
#672761
Reply to reviews
In 2015 I received a phone solicitation from OVC, a company in partnership with RCI offering a 2 cruise or 1 premium cruises for $3299. According to the agent, the cruises would have a value of $2200 up to $6000 and might include a free upgrade and would also include...
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I liked
  • Very friendly sales representatives
I didn't like
  • Overall misrepresentation of the cruise package
  • Most resorts listed for use with certificate were off season
  • Very limited choices of resorts for use with certificate
#665412
Reply to reviews
They lied from the begining of the 3.5 hours to book my cruise by rep Victor B. To using my credit card without my permission to the cruses line. To telling me a different balance amount each time you speak to them. To not wanting to give me my deposit back. It has...
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Anonymous
Anonymous

I just went through the same thing. In fact, I was overcharged. Trying to get refund from them is worst. Agents are incompetent.

Purchased package with understanding that the certificates cover ALL charges. Bulls..t! You get nothing that was promised. I specifically asked BETTY FLETCHER (866-260-5494 ext. 4406) if there were ANY additional fees other than airfare. Well, if you want an...
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Anonymous
marleydog

for the $3500 they charged you end up spending more out of pocket, you can do better finding deals on your own. I just did a comparison on line and for the same Alaska cruise,...

#623070
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I purchased a package for $1799. It was for 1 cruise and a 7day stay at a resort. We took the cruise and it was fine. Now trying to book a resort is a totally different story!! When purchased I was told I could use the 7 day stay anywhere. NOT TRUE. Everything...
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Anonymous
Anonymous

Maybe you bought a blue membership which is a lean season membershipI am a red member and I get bookings all year round

#622417
Reply to reviews
We have been points members of RCI for 8 years and have never had a bad experience. We have vacationed at the Divi Little Bay in St. Maarten (our home site) many times and have upgraded to larger units there and have vacationed weeks other than our home week. We have...
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#610933
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We booked two room on 16th August 2014 while we travel to Marselles via Lyon. When we arrived they couldn't found our booking, we end up stay in the car with seven people! I did send email but just not solve out, said did contact the hotel but they said we did use one...
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Contacted by RCI and told we could do a 7 day Alaska Cruise and 7 day resort stay.The total cost would be $3300.We would put $200 down and finance the balance at 6.5%.They didn't mention the $161.96 processing fee.They didn't mention the $1,048 extra for a balcony,or...
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Anonymous
Bob

I'm trying to deal with exactly the same issue with this company here in the U.K. They are deliberately misleading when selling this package, the extra charges for "Port taxes...

2.8
#586884
Reply to reviews
We have been members of RCI for 10+ years, have been on many great vacations and have purchased 2 Cruise & Resort packages in last 2 years. We have been on 3 wonderful cruises. RCI has been most helpful to us in planning our trips. Am surprised to read some of...
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Anonymous
Anonymous

What a horrible horrible package. Can't redeem the "week" or three night stays at hotels. A total and complete rip off. Be smart. Book your own cruise directly with the cr...

Miramar Beach, Florida
#585552
Reply to reviews
We bought the Cruise and Resort package and were told how great it was and all these places we could go. We finally got the cruise booked but paid so much more than we were told we would have to pay. We have tried to book the resort and there is never anything...
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Anonymous
Sober

Good job! I am so glad to read these reviews!Today I received a call from someone from RCI offering a CRUISE PACKAGE, for 28 days, plus 8 nights in a Resort, in any cruise lin...

Anonymous
Kathleen M

Hi be careful, we'd like the opportunity to look into this for you. Please email us at talktous@rci.com with details. Kind Regards, Kathleen M., RCI Customer Care

1.0
#580552
Reply to reviews