Rci Cruise And Resort Vacations

You are involved with bait n switch, which is illegal!!!!

You dont hold up your end of the bargain!!!!

Made reservations in 2019 for a 2020 cruise that was cancelled due to Covid. We then rescheduled a Celebrity cruise to Western Caribbean.

We received a postcard from Celebrity offering FREE drink package, wi-do and gratuities. However, when we boarded we received nothing. After have guest services investigate, we were told that eco took all of the discounts for themselves.

I feel that we were ripped off by RCI Travel and I will spread the word that they are Terrible to deal with. STAY AWAY!!!!

Edward.kelly@***.com

I Been trying to get hold of Management for a long time. Been told I would have someone call me back but still nothing!

Corporate please . Ive talked to so many people but need help with higher up.

My #804-304-**** Thank you. Cindy Mullenix

APlease do not get involved with this company. They promise lots but actually deliver nothing.

The sales people are very convincing , time share sales trained. Pressure sales, even over the phone. I Siena £1999 on a package and got nothing in return. The offering of cruises for life at cost, returned out to be 2 years .

The prices where more than those quoted on the cruise companies web site.

The savings were non existent. Please do your self a favour and dont waste your money

RCI granted an extension for our cruise deadline, for which I am truly grateful! Payments were made for this cruise well over two years.

I became very upset upon being told deadline to book was missed and cruise was simply lost. It was difficult for me to accept that missing a deadline by 72 hours, especially after a year of Covid and riots, that RCI would not work with me.

My husband and I have been RCI members over 35 years. We are very happy that RCI allowed us to book cruise.

Almost $3k was paid for a cruise, which I've been advised that since the booking deadline was missed by 3 days, is now lost and nothing can be done about it, even with the circumstances of COVID 19.

We have been RCI members for over 35 years, however, after this experience we will sever all ties with RCI.

Purchased a golden benefits cruise and resort package. This allowed you to purchase cruises at cost for life apparently with a cost of £49 per year to renew.

Now they state they no longer sell the package and cannot renew on a year on year basis. I can honestly say this company will say and confirm anything to sell without any intention of delivering. This package cost £1999 and I received absolutely nothing in return. Please don't be fooled like me.

It's a scam. This company should be wound up, if it hasn't already

Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60 days out due to Covid-19.

Assured refund coming within 60-90 days. Now were at day 115 with no refund still. Ive called FIVE times, assured each time it will be coming by days end, we properly followed the steps for the refund. I am now filing a dispute with my credit card company for the refund as well as filing complaints with every consumer forum I can find and the FTC.

RCI Travel is a terrible company to deal with! Avoid them and NEVER, NEVER EVER use them for any vacations.

My husband and | were on a weekend trip. My husband had been in a car accident and had very serious injuries.

We told the sale person we were not interested but they would not take no for an answer. We have told them that we are older.and not physica!ly able to take trips.

Rci has not been willing to give us a refund or cancel the transaction. They call us constantly.

I bought a certificate to travel to Costa Rica from RCI and booked through the 800 number and then booked my airfare ($1050). Kept calling them to get the hotel room confirmation and paid the "resort fee" that was asked $198.00.

Called back many times and they said they would let me know. Called a couple of days ago and they said I owed $120.00 more for the resort fees. WHAT!!!!! They were checking on this and when I called today the resort cancelled my trip for non-payment of resort fees that I knew nothing about.

I am getting an attorney!!!

I have airfare tickets that are no longer valid. I am looking to get an attorney and sue them.

We purchased RCI Travel packages plan several times. The last package went along very smoothly.

This time we go to book or cruise and we were told it had expired. I have contacted numerous sales people and left messages, in which no one has ever returned my call.

I was told that they could track my phone calls, but some were from my work number, some from my cell phone and some from my home. But, its my word against theirs. We were told it was $199 too reactivate it, and after talking to the supervisor, it went up to $599.

Hmmmm!

I just want to make a reservation and be done and over it. DO NOT EVER PURCHASE FROM THIS COMPANY.

The long and short is we purchased the package (2 - 7 day cruises or 1 - 15 day cruise, $1,100 "cash back", and 1 week at a resort anywhere in the world) not being told that basically all we were purchasing for our $4,000 was a discount on the cruise or resort. Trying to talk with their reps only sounds like "double talk." We have booked a cruise for 15 days and to pay for it they gave us a price, which flipped us out, said we could use the $1,100 they were giving us toward it and then we would still owe $841.75.

WHAT! We then checked on a week in Maui. They gave me a name of one of their resorts and we checked to see what it would cost if we rented a week there direct. When all was said and done the cruise and resort stay would cost $600 more than if we had done them both ourselves directly.

Such a rip off. We are going to book a week close to home just to get rid of RCI. We agree with all the negative statements and would strongly suggest if you haven't bought a package DON'T!!!

Did you notice? They actually never used the word FREE cruise or FREE resort.