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Purchased resort/ cruise certificate which was cancelled twice but RCI

Rci Cruise And Resort Vacations - Purchased resort/ cruise certificate which was cancelled twice but RCI
Purchased certificate in 2019 and booked cruise for 2020. That was cancelled by RCI travel due to pandemic. Rebooked for cruise in June 2022. This was cancelled by RCI travel due to war in Russia part of our cruise was to Russia. All good reasons except when I went to rebook another cruise was blocked from my account and when I called RCI was told that my cruise certificate had expired. I asked for an extension and was told they put a request in for same. We are now 4 months past, have called numerous times and each time been told to call in again next week and they would check for us again. You never get the same agent and each time I call I am constantly being put on hold as they are dealing with several clients at the same time and most often it is impossible to hear the agent for the constant noise of other agents talking on the background. This is a very unprofessional and unethical organization that considers it okay to take $4000.00 US and not feel obliged to give anything in return. We have travelled at least 4 other times with this Company but as previously stated there are always up charges and fine print issues. User's recommendation: Never buy an RCI travel certificate. Deal is all onesided
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ID
#3922674 Review #3922674 is a subjective opinion of poster.
Location
Spruce Grove, Alberta

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Still waiting

We purchased a cruise resort certificate 2 years ago. Was booked on a cruise of our lifetime, may1, 2022. Had to cancel 3 days before sailing due to positive covid test. Princess has been great the money found that certificate which was 1,529.05 ! Still fighting for 2 1/2 months later! Have to go through the insurance we bought just to get the certificate reinstated! Then rebook with them, ughhh .I HATE this company! Have a resort booked in October but now trying to find out how much this is going to cost us once we are there! I dont want anything to do with them and I do want to join a class action lawsuit! So angry! User's recommendation: Hang up the phone when you hear RCI
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ID
#3781576 Review #3781576 is a subjective opinion of poster.
Location
Greenfield, Massachusetts
Loss
$4
Preferred solution
Full refund

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RCI are crooks n cheaters