Most helpful review

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Verified Reviewer
New Reviewer

RCI are crooks n cheaters

You are involved with bait n switch, which is illegal!!!! You dont hold up your end of the bargain!!!!

User's recommendation: Leave RCI if you can.

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ID
#3498887 Review #3498887 is a subjective opinion of poster.
Location
Boise, Idaho
Loss
$1200
Preferred solution
Deliver product or service ordered
New Reviewer

My Package is not fix ! Employees say that they would have someone calling me back nothing still ! I would like to talk with aHigher up Ma

I Been trying to get hold of Management for a long time. Been told I would have someone call me back but still nothing! Corporate please . Ive talked to so many people but need help with higher up. My #804-304-**** Thank you. Cindy Mullenix
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ID
#3322356 Review #3322356 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Verified Reviewer
New Reviewer

Rip off

Made reservations in 2019 for a 2020 cruise that was cancelled due to Covid. We then rescheduled a Celebrity cruise to Western Caribbean. We received a postcard from Celebrity offering FREE drink package, wi-do and gratuities. However, when we boarded we received nothing. After have guest services investigate, we were told that eco took all of the discounts for themselves. I feel that we were ripped off by RCI Travel and I will spread the word that they are Terrible to deal with. STAY AWAY!!!! Edward.kelly@***.com
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ID
#3147090 Review #3147090 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Cons
  • Customer service
  • Value
  • Deception
Loss
$800
Preferred solution
Let the company propose a solution

Rubbish

APlease do not get involved with this company. They promise lots but actually deliver nothing. The sales people are very convincing , time share sales trained. Pressure sales, even over the phone. I Siena £1999 on a package and got nothing in return. The offering of cruises for life at cost, returned out to be 2 years . The prices where more than those quoted on the cruise companies web site. The savings were non existent. Please do your self a favour and dont waste your money

User's recommendation: Avoid.

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ID
#2514238 Review #2514238 is a subjective opinion of poster.
Location
Haywards Heath, England

RCI Cruise and Resort Vacations

RCI granted an extension for our cruise deadline, for which I am truly grateful! Payments were made for this cruise well over two years. I became very upset upon being told deadline to book was missed and cruise was simply lost. It was difficult for me to accept that missing a deadline by 72 hours, especially after a year of Covid and riots, that RCI would not work with me. My husband and I have been RCI members over 35 years. We are very happy that RCI allowed us to book cruise.

User's recommendation: Pay close attention to deadlines!!

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ID
#2476081 Review #2476081 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Complaint on cruise purchase

Almost $3k was paid for a cruise, which I've been advised that since the booking deadline was missed by 3 days, is now lost and nothing can be done about it, even with the circumstances of COVID 19. We have been RCI members for over 35 years, however, after this experience we will sever all ties with RCI.

User's recommendation: Do NOT use RCI Cruise and Resort Vacations.

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ID
#2381879 Review #2381879 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Unreasonable about deadline due to covid-19
Loss
$2899
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

This company should not be allowed to trade

Purchased a golden benefits cruise and resort package. This allowed you to purchase cruises at cost for life apparently with a cost of £49 per year to renew. Now they state they no longer sell the package and cannot renew on a year on year basis. I can honestly say this company will say and confirm anything to sell without any intention of delivering. This package cost £1999 and I received absolutely nothing in return. Please don't be fooled like me. It's a scam. This company should be wound up, if it hasn't already

User's recommendation: Avoid at all cost.

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ID
#2114746 Review #2114746 is a subjective opinion of poster.
Cons
  • Scam
  • Overall misrepresentation of the cruise package
Loss
$1999
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delaying refund for cancellation 115 days out

Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60 days out due to Covid-19. Assured refund coming within 60-90 days. Now were at day 115 with no refund still. Ive called FIVE times, assured each time it will be coming by days end, we properly followed the steps for the refund. I am now filing a dispute with my credit card company for the refund as well as filing complaints with every consumer forum I can find and the FTC. RCI Travel is a terrible company to deal with! Avoid them and NEVER, NEVER EVER use them for any vacations.

User's recommendation: Avoid RCI Travel.

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ID
#2103852 Review #2103852 is a subjective opinion of poster.
Cons
  • Very slow to refund money for cancelled vacation
  • Customer service
Loss
$810
Preferred solution
Refund of the resort fee for cancellation of our vacation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day. I reached a voice mail box and left a clear...
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ID
#1799136 Review #1799136 is a subjective opinion of poster.
Service
Rci Cruise And Resort Vacations Customer Care
Pros
  • Use of points to decrease price
Cons
  • Not cancelling cruise as requested within 24 hours
Loss
$2782
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day. I reached a voice mail box and left a clear...
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ID
#1799131 Review #1799131 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Rci Cruise And Resort Vacations Customer Care
New Reviewer

Don't waste your time. They pressure sale and take advantage of you especially the elderly.

My husband and | were on a weekend trip. My husband had been in a car accident and had very serious injuries. We told the sale person we were not interested but they would not take no for an answer. We have told them that we are older.and not physica!ly able to take trips. Rci has not been willing to give us a refund or cancel the transaction. They call us constantly.
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ID
#1751683 Review #1751683 is a subjective opinion of poster.
Location
Gadsden, Alabama
Service
Rci Cruise And Resort Vacations Vacation Package Booking
Reason of review
Due to bad health we never got to use
Loss
$7000
Preferred solution
Full refund
New Reviewer

Cancelled my trip!!!!

I bought a certificate to travel to Costa Rica from RCI and booked through the 800 number and then booked my airfare ($1050). Kept calling them to get the hotel room confirmation and paid the "resort fee" that was asked $198.00. Called back many times and they said they would let me know. Called a couple of days ago and they said I owed $120.00 more for the resort fees. WHAT!!!!! They were checking on this and when I called today the resort cancelled my trip for non-payment of resort fees that I knew nothing about. I am getting an attorney!!! I have airfare tickets that are no longer valid. I am looking to get an attorney and sue them.
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3 comments
#1835517

I like to know if you have an attorney I can call.

#1806778

I'm ready to sue too. Lets relay info back and forth. Rick K in Indiana

#1806789
@PissedConsumer1806778

Mine was with RCI Promotions from New Jersey...

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ID
#1675004 Review #1675004 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Service
Rci Cruise And Resort Vacations Cruise Booking
New Reviewer

We will RIP you off company!

We purchased RCI Travel packages plan several times. The last package went along very smoothly. This time we go to book or cruise and we were told it had expired. I have contacted numerous sales people and left messages, in which no one has ever returned my call. I was told that they could track my phone calls, but some were from my work number, some from my cell phone and some from my home. But, its my word against theirs. We were told it was $199 too reactivate it, and after talking to the supervisor, it went up to $599. Hmmmm! I just want to make a reservation and be done and over it. DO NOT EVER PURCHASE FROM THIS COMPANY.
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2 comments
#1885659

Have had the same problem. Calls are only recorded if someone talks to you.

I have spent 4 months trying to book a resort stay.

I am also trying to book a cruise for my daughters family to use one of my certificates. I can't get through to anyone that speaks English and that will work with me.

#1846483

A total ripoff.

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ID
#1568841 Review #1568841 is a subjective opinion of poster.
Location
Grand Haven, Michigan
Service
Rci Cruise And Resort Vacations Vacation Package
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

VERY UNHAPPY WITH VAGUE SALES INFO

The long and short is we purchased the package (2 - 7 day cruises or 1 - 15 day cruise, $1,100 "cash back", and 1 week at a resort anywhere in the world) not being told that basically all we were purchasing for our $4,000 was a discount on the cruise or resort. Trying to talk with their reps only sounds like "double talk." We have booked a cruise for 15 days and to pay for it they gave us a price, which flipped us out, said we could use the $1,100 they were giving us toward it and then we would still owe $841.75. WHAT! We then checked on a week in Maui. They gave me a name of one of their resorts and we checked to see what it would cost if we rented a week there direct. When all was said and done the cruise and resort stay would cost $600 more than if we had done them both ourselves directly. Such a rip off. We are going to book a week close to home just to get rid of RCI. We agree with all the negative statements and would strongly suggest if you haven't bought a package DON'T!!! Did you notice? They actually never used the word FREE cruise or FREE resort.
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1 comment
#1711086

You’re upset that you saved $600?

ID
#1560848 Review #1560848 is a subjective opinion of poster.
Service
Rci Cruise And Resort Vacations Vacation Package
Reason of review
Problems with payment

SCAM... DON'T DO IT!

Received a high pressure sales call from RCI (Timothy Holsie and Archie) offering a travel package which would include a cruise and a 7-Day hotel stay plus vacation dollars which would give us 60% of hotels worldwide... all for $2,999.00. We were told this trip could be used at any time over the course of the next two years, we decided to take the offer. We were advised we would have to pay $300 to lock in that price and then they would bill our account monthly for $118.00 until it was paid off. We were also told we could cancel the package within 10 days if we choose to. Well after getting off the phone with them we pulled up the reviews and saw 100's of people complaining about this being a scam and not getting what they had paid for... really bad vacation experiences people had been exposed to and having to pay a lot more money out of their pocket to fix situations rci would not cover while they were on vacation. So we called back the very next day and requested to cancel the package. We were not provided a cancellation number or an email showing that the trip was cancelled. So I called back the next day requesting this info and was told they do not send emails or provide a cancellation number... but we could trust them the money would be returned within 5 business days. Lol! 8 days later... Nothing. Every time we call we would get their voicemail. Eventually I had to call my bank and open a dispute. The bank has refunded our initial $300 payment and we have requested to change our debit card number to prevent any further deductions from this SCAM company. STAY AWAY FROM THIS TRAP! More detailed review is better
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1 comment
#1711087

So you cancelled based on reviews and not looking at it? Weird

ID
#1501857 Review #1501857 is a subjective opinion of poster.

Horrible

Signed up for cruise package worst idea ever...........................
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ID
#1488337 Review #1488337 is a subjective opinion of poster.

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