Rci Cruise And Resort Vacations Reviews and Complaints
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0
ISSUES RESOLVED
90
TOTAL REVIEWS
$120K
CLAIMED LOSSES
$2.7K
AVG LOSS
17.6K
PAGE VIEWS
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Customers don't like
- Deception in package
- Overall misrepresentation of the cruise package
- Customer service
Customers like
- Cruise
- Very friendly sales representatives
- Price
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There were a bunch of lies and errors in booking 2 rooms for an Alaska cruise for 8/2019 for my family last September. The first problem was the promise of specialty dining as stated on the website as an incentive to book. Our agent, Gary, said we would get an email to...
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I purchased a cruise certificate from RCI for $3000. The certificate said it was good for a 14 day premium cruise. The rep on the phone said it was good on any cruise line and to any location. When I tried to book a cruise to Alaska I was told that cruises to Alaska...
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I didn't like
- Lying and refusing to put anything in writing
I received several phone calls from Cruise and Resort Vacations offering this wonderful deal to RCI members. I was mainly interested in the Cruise offers as I had a lot of timeshare to use. I was told that I would purchase credits that went against the cost of cruises...
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I used a voucher my father had for a trip to one of their resorts in Mexico. I bought the trip cancellation insurance, and something came up so I had to cancel. The document that was e-mailed with the trip confirmation only gave a fax number and mailing address as...
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RCI Cruise and Resort Vacation is nothing more than a legalized scamming company. I purchased a $2600 package and tried to book a cruise and finally settled with an oceanview stateroom. But by the time I finished the booking with the agent, they charged me extra $450...
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danny_21
Correction: RCI charged me $1715 MORE than the cruise line.RCI Cruise Package - $3375Royal Caribbean Direct- $1660Difference = $1715.00A total SCAM JOB!!!!
I didn't like
- Scamming
I have tried several times recently to get in contact with the agent who sold me the package and my calls have not been returned. When I first tried to cancel my membership I was told I would receive a check for my down payment. When that did not happened I called...
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I didn't like
- Deception in package
- Deception
Tried to call them several times, extension I was given was unavailable, so they hung up on me. If anyone has contact info for them, please let me know. My phone # 2676142680, leave voice message or text, please. My previous experience with a package like this was very...
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I didn't like
- Overall misrepresentation of the cruise package
Bought cruise package on the understanding that all I would need to pay extra was port fees on a cruise....To date I have paid for the package but on looking to book anything...the vast majority of the cruises have an excess which is over and above the regular cost of...
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H. Haskell
Is there a pending class action lawsuit? We are in the same position.
Cat M.1966
Hoping you will see this message before RCI calls me back. Trying to understand - are you talking about one of those packages that RCI calls you at home and offers you a dea...
Hello everyone im very upset! I had a referral from friends they are RCI members. I just wanted to get a cruise special. Got one for 2600 when its to good to be true. Its to be sure, I stay on the phone with the Rep for 2 hours( Wendy) out of FL. That was 2 cabin 4...
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In January, I called to book a vacation at Hard Rock Hotel in Punta Cana for my nephews wedding in August I was told the total cost was the $429. I asked the person on the phone if that was the total cost including All Inclusive and he said yes, it is all inclusive. I...
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Select Reason
Since you paid via credit card, contact your credit card company and explain the situation. They will file a claim and they will return your money.