Rci Cruise And Resort Vacations

Purchased certificate in 2019 and booked cruise for 2020. That was cancelled by RCI travel due to pandemic. Rebooked for cruise in June 2022. This was cancelled by RCI travel due to war in Russia part of our cruise was to Russia. All good reasons except when I went to rebook another cruise was blocked from my account and when I called RCI was told that my cruise certificate had expired. I asked for an extension and was told they put a request in for same. We are now 4 months past, have called numerous times and each time been told to call in again next week and they would check for us again. You never get the same agent and each time I call I am constantly being put on hold as they are dealing with several clients at the same time and most often it is impossible to hear the agent for the constant noise of other agents talking on the background. This is a very unprofessional and unethical organization that considers it okay to take $4000.00 US and not feel obliged to give anything in return. We have travelled at least 4 other times with this Company but as previously stated there are always up charges and fine print issues. User's recommendation: Never buy an RCI travel certificate. Deal is all onesided