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We booked two room on 16th August 2014 while we travel to Marselles via Lyon. When we arrived they couldn't found our booking, we end up stay in the car with seven people!

I did send email but just not solve out, said did contact the hotel but they said we did use one room.

We did ask for refund the money and get the compensation say one week free holiday, but end up with no responding so far!

They did rang a few times but no solution! I did contact them a few more time but end up no one call back!

Product or Service Mentioned: Rci Cruise And Resort Vacations Cruise Booking.

Reason of review: Poor customer service.

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