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Purchased the Premium Travel Package from RCi on 2/15/71, then read some bad reviews. Had called our agent, Chris, to discuss on 2/20/17, but he did not return the call, which caused concern. Received our welcome letter from RCI on 2/21/17 providing our login ID number...
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#1045568
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Bought the RCI Vacation Package from their Scottsdale location. Paid $3700 for 2 cruises plus bonus cruise, vacation cash, hotel deals (which were overpriced). Paid it off in Jan 2017 after I had finally found a cruise that my family could all go on. It was with...
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1.0
I didn't like
  • Customer service
#1044536
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Cruise portion went well, but have spent the last eight months looking over the alleged thousands of resort to choose from for my week resort portion. Being very lucrative and kind, it's my estimation that there is never more than 200 listings at any given time. Half...
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I liked
  • Cruise
I didn't like
  • Being offerred hotels instead of resorts
  • Very limited choices of resorts for use with certificate
  • Deception in package
#1025550
Reply to reviews
I believe,I was sold a cruise and vacation package where the cost advised was incorrect. I have spoken and emailed to Caroline Sterly regarding the package and the refund that I have requested.We were told the port fees would be around £60.00 per person, when actually...
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Anonymous
Anonymous

RCI agents are not helpful at all...

#946006
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I was really disappointed because they told us that we were gonna be getting two things for our cruise and now they changed it. One of the things i wanted was the internet package so that i would be able to talk to my son who is still in the hospital. Well they took...
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#916914
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We purchased our second RCI Travel Package 6 months ago and I can see now it is a real scam! I'm finding the same issues everyone else is complaining about. There are VERY FEW resorts to choose from and many are off season or only available for 5 nights not the 7 as...
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1.0
#858323
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I am a Platinum member of RCI and have been a member with RCI since 1999. In Dec. 2015 I booked a hotel room in Tallahassee, FL for April 2016. Our Vacation Center charged me $312.93 for the room, applied $60 in Savings Dollar which left a balance of $252.93 which I...
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Anonymous
Bonni Phelps

I just received a charge for $25 that I have no idea what it is for.

Anonymous
Anonymous

We're sorry to hear this and would like the opportunity to investigate. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, Kathle...

1.8
I didn't like
  • Attitude of person on phone
  • Customer service
#848725
Reply to reviews
The package I purchased was misrepresented by Andre. He never explain the hidden costs they had for the cruise. it turned out to be more that the cruise line itself. they make their money ripping people off with lies. I tried to cancel but they refused to returned my...
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Anonymous
Anonymous

Hello Jose, We are sorry to hear of your disappointment. Please email us at talktous@rci.com and be sure to include your membership number so that we may look into this for yo...

On the phone, I was supposed to receive (2) 7-9 cruises, 1 of which could be split into (2) 5 day & (1) 7day cruise. Plus, I was supposed to receive a complementary 7 day cruise for 2 because of a mistake made on my last package purchased through them. Didn't get...
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1.3
Souderton, Pennsylvania
I didn't like
  • Staff not reachable after purchased
  • Staff not reachable after purchase mae
  • Deception in package
#827310
Reply to reviews
The cost of the cruise (if you divide it out) doesn't save any money over booking the cruise directly with the cruise line!!!! The resort selection is sooo limited that you must plan for what they offer rather than what you want to do. A rip off. Take a look at NCL...
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1.0
I didn't like
  • Overall misrepresentation of the cruise package
  • Most resorts listed for use with certificate got poor reviews
  • Most resorts listed for use with certificate were off season
#782577
Reply to reviews