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Cruise portion went well, but have spent the last eight months looking over the alleged thousands of resort to choose from for my week resort portion. Being very lucrative and kind, it's my estimation that there is never more than 200 listings at any given time. Half...
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I liked
  • Cruise
I didn't like
  • Being offerred hotels instead of resorts
  • Deception in package
  • Very limited choices of resorts for use with certificate
#1025550
Reply to reviews
I believe,I was sold a cruise and vacation package where the cost advised was incorrect. I have spoken and emailed to Caroline Sterly regarding the package and the refund that I have requested.We were told the port fees would be around £60.00 per person, when actually...
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Anonymous
Anonymous

RCI agents are not helpful at all...

#946006
Reply to reviews
I was really disappointed because they told us that we were gonna be getting two things for our cruise and now they changed it. One of the things i wanted was the internet package so that i would be able to talk to my son who is still in the hospital. Well they took...
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#916914
Reply to reviews
We purchased our second RCI Travel Package 6 months ago and I can see now it is a real scam! I'm finding the same issues everyone else is complaining about. There are VERY FEW resorts to choose from and many are off season or only available for 5 nights not the 7 as...
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1.0
#858323
Reply to reviews
I am a Platinum member of RCI and have been a member with RCI since 1999. In Dec. 2015 I booked a hotel room in Tallahassee, FL for April 2016. Our Vacation Center charged me $312.93 for the room, applied $60 in Savings Dollar which left a balance of $252.93 which I...
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Anonymous
Bonni Phelps

I just received a charge for $25 that I have no idea what it is for.

Anonymous
Anonymous

We're sorry to hear this and would like the opportunity to investigate. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, Kathle...

1.8
I didn't like
  • Attitude of person on phone
  • Customer service
#848725
Reply to reviews
The package I purchased was misrepresented by Andre. He never explain the hidden costs they had for the cruise. it turned out to be more that the cruise line itself. they make their money ripping people off with lies. I tried to cancel but they refused to returned my...
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Anonymous
Anonymous

Hello Jose, We are sorry to hear of your disappointment. Please email us at talktous@rci.com and be sure to include your membership number so that we may look into this for yo...

On the phone, I was supposed to receive (2) 7-9 cruises, 1 of which could be split into (2) 5 day & (1) 7day cruise. Plus, I was supposed to receive a complementary 7 day cruise for 2 because of a mistake made on my last package purchased through them. Didn't get...
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1.3
Souderton, Pennsylvania
I didn't like
  • Staff not reachable after purchased
  • Deception in package
  • Staff not reachable after purchase mae
#827310
Reply to reviews
The cost of the cruise (if you divide it out) doesn't save any money over booking the cruise directly with the cruise line!!!! The resort selection is sooo limited that you must plan for what they offer rather than what you want to do. A rip off. Take a look at NCL...
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1.0
I didn't like
  • Staff not reachable after purchased
  • Most resorts listed for use with certificate got poor reviews
  • Staff not reachable after purchase mae
#782577
Reply to reviews
We did purchase the package for a cruise, hotel discounts and resort. we used the cruise to take a 9 day cruise from Rome, we went from Italy, France and Spain. We did have to pay with transport taxes and upgrade *( we had to upgrade to get a higher floor, we were on...
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4.2
Fonthill, Ontario
#707063
Reply to reviews
I purchased a cruise/resort package from RCI earlier this year and unfortunately it is a scam. As to the cruise. I booked one a few days ago using my certificate but right afterwards I checked cruise.com and the same cruise and room was $259. less without using any...
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Anonymous
Anonymous

I agree with you, I most certainly am not satisfied but have already paid them my USD2000 and just have to suck it up and but the cruise at more expensive than would have paid...

1.0
I didn't like
  • Most resorts listed for use with certificate were off season
  • Add on additional port fees not described initially
  • Deception in package
#701525
Reply to reviews