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The package I purchased was misrepresented by Andre. He never explain the hidden costs they had for the cruise. it turned out to be more that the cruise line itself. they make their money ripping people off with lies. I tried to cancel but they refused to returned my...
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Company wrote 0 public responses to the review from Apr 13, 2016.
Anonymous
Anonymous

Hello Jose, We are sorry to hear of your disappointment. Please email us at talktous@rci.com and be sure to include your membership number so that we may look into this for yo...

They lied from the begining of the 3.5 hours to book my cruise by rep Victor B. To using my credit card without my permission to the cruses line. To telling me a different balance amount each time you speak to them. To not wanting to give me my deposit back. It has...
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Company wrote 0 public responses to the review from Jun 01, 2015.
Anonymous
Anonymous

I just went through the same thing. In fact, I was overcharged. Trying to get refund from them is worst. Agents are incompetent.

We purchased package for a "Fall Color" cruise with a window of 2 weeks in Oct 2014 with a hotel stay in both New York and Boston. We were told the cruise would not be available until after Jan 2014, but our consultant had a hotel in New York reserved. DID NOT HAPPEN!!...
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Company wrote 0 public responses to the review from Feb 27, 2014.
We were promised a free 7 day stay with our original package but it was never sent with the original package. By the time we tried to use it we were informed that it had expired. I tried to talk to a mgr and he was extremely rude accusing us of "wanting to look at...
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Company wrote 0 public responses to the review from Mar 31, 2013.
Anonymous
Anonymous

Hi, we're sorry to learn of your disappointment with RCI Cruise and Resort Vacations. We strive to provide RCI subscribing members with great service, including efficient an...

#397032
Reply to reviews
DO NOT EVEN INVEST! The certificates are of LOWEST value during summer and other especial months. In other words, you would have to take vacation during rainy/winter season when hardly no one is vacationing. And, you would have to be paying EXTRA besides the amount...
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Company wrote 0 private or public responses to the review from Oct 15, 2012.
Anonymous
happy cruiser

We couldn't be more happy with our rcicruiser package deals.We did a 24 day Caribbean in the fall with Holland America -Great! Our included 1 week condo was Mayan Palace in Me...

Anonymous
Anonymous

That is not the truth and you know it. There's no black out dates I was able to book any time of the year I wanted on both my packages. I've purchased a few packages and RCI a...

#351859
Reply to reviews
I purchased the RCI cruise and resort promo and I got so scammed. They were sold to me with an understanding that each cruise cerificate was worth at least $1,500 each. When I tried to redeem them for a cruise I wanted to take my family on I was told that even on of...
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Company wrote 0 private or public responses to the review from Aug 14, 2012.
marytchunko
Anonymous

I have had a similar experience with a $1,900 RCI cruise certificate and Royal Caribbean cruise. The cruise is going to cost me $800 more than the cost listed on the RCI webs...

Anonymous
Anonymous

We have had the same experience with almost worthless resort certificates - worth the value of an extra vacation get away - not the $1300 amount assigned to it by RCI. Their ...

#339214
Reply to reviews
RCI is a rip off and the employees lie. I bought a cruise & resort combo, paid up front because it sounded like a good deal. Wrong!!! Over a year, called 6 times, always ended call frustrated as *** = nothing booked. Yesterday asked for a manager, got Debbie ext 4510,...
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Company wrote 0 private or public responses to the review from Feb 07, 2012.
Anonymous
Anonymous

Is there ever a time when they are not experiencing longer than usual wait times?

Anonymous
Rosemarie Nardi

I do agree that this package was a rip-off. We finally got our cruise booked after much searching through the limited options and that went fine. Now we have to book our res...

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RCI North America Office
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