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I purchased a cruise certificate from RCI for $3000. The certificate said it was good for a 14 day premium cruise. The rep on the phone said it was good on any cruise line and to any location. When I tried to book a cruise to Alaska I was told that cruises to Alaska...
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Company wrote 0 private or public responses to the review from Sep 29.
2.1
I didn't like
  • Lying and refusing to put anything in writing
#1368944
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I used a voucher my father had for a trip to one of their resorts in Mexico. I bought the trip cancellation insurance, and something came up so I had to cancel. The document that was e-mailed with the trip confirmation only gave a fax number and mailing address as...
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Company wrote 0 private or public responses to the review from Jun 08.
Anonymous
Brucetchr

Since you paid via credit card, contact your credit card company and explain the situation. They will file a claim and they will return your money.

1.4
#1275656
Reply to reviews
RCI Cruise and Resort Vacation is nothing more than a legalized scamming company. I purchased a $2600 package and tried to book a cruise and finally settled with an oceanview stateroom. But by the time I finished the booking with the agent, they charged me extra $450...
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Company wrote 0 private or public responses to the review from Mar 06.
danny_21
danny_21

Correction: RCI charged me $1715 MORE than the cruise line.RCI Cruise Package - $3375Royal Caribbean Direct- $1660Difference = $1715.00A total SCAM JOB!!!!

1.0
I didn't like
  • Scamming
#1204142
Reply to reviews
I have tried several times recently to get in contact with the agent who sold me the package and my calls have not been returned. When I first tried to cancel my membership I was told I would receive a check for my down payment. When that did not happened I called...
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Company wrote 0 public responses to the review from Jan 28.
I didn't like
  • Deception in package
  • Deception
#1178062
Reply to reviews
Tried to call them several times, extension I was given was unavailable, so they hung up on me. If anyone has contact info for them, please let me know. My phone # 2676142680, leave voice message or text, please. My previous experience with a package like this was very...
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Company wrote 0 public responses to the review from Dec 29, 2017.
1.8
I didn't like
  • Overall misrepresentation of the cruise package
#1158355
Reply to reviews
RCI uses a form of lying I would call "Under informing".The crux of the sales pitch is to pit the cost of imaginary gold and silver star resort vacations against the cost of their timeshare. They show you a catalog filled with the names of resorts around the world that...
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Company wrote 0 private or public responses to the review from May 13, 2017.
1.0
I didn't like
  • Customer service
  • Deception in package
#1046678
Reply to reviews
Purchased the Premium Travel Package from RCi on 2/15/71, then read some bad reviews. Had called our agent, Chris, to discuss on 2/20/17, but he did not return the call, which caused concern. Received our welcome letter from RCI on 2/21/17 providing our login ID number...
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Company wrote 0 public responses to the review from May 10, 2017.
#1045568
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Bought the RCI Vacation Package from their Scottsdale location. Paid $3700 for 2 cruises plus bonus cruise, vacation cash, hotel deals (which were overpriced). Paid it off in Jan 2017 after I had finally found a cruise that my family could all go on. It was with...
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Company wrote 0 public responses to the review from May 08, 2017.
1.0
I didn't like
  • Customer service
#1044536
Reply to reviews
Cruise portion went well, but have spent the last eight months looking over the alleged thousands of resort to choose from for my week resort portion. Being very lucrative and kind, it's my estimation that there is never more than 200 listings at any given time. Half...
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Company wrote 0 private or public responses to the review from Mar 25, 2017.
I liked
  • Cruise
I didn't like
  • Very limited choices of resorts for use with certificate
  • Being offerred hotels instead of resorts
  • Deception in package
#1025550
Reply to reviews

Contact Rci Cruise And Resort Vacations

Mailing Address:
RCI North America Office
9998 North Michigan Road
Carmel, IN 46032
Phone:
(317) 805-9941
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Rci Cruise And Resort Vacations Products and Services

We purchased our second RCI Travel Package 6 months ago and I can see now it is a real scam! I'm finding the same issues everyone else is complaining about. There are VERY FEW resorts to choose from and many are off season or only available for 5 nights not the 7 as...
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Company wrote 0 public responses to the review from Jun 01, 2016.
1.0
#858323
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