Rci Cruise And Resort Vacations
Rci Cruise And Resort Vacations Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rci Cruise And Resort Vacations has 1.5 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cruise, First cruise we ever took, I liked the product and sales approach.
Cons: Deception in package, Customer service, Overall misrepresentation of the cruise package.Recent recommendations regarding this business are as follows: "Never buy an RCI travel certificate. Deal is all onesided", "Hang up the phone when you hear RCI", "Leave RCI if you can", "0", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rci Cruise And Resort Vacations has 1.5 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cruise, First cruise we ever took, I liked the product and sales approach.
Cons: Deception in package, Customer service, Overall misrepresentation of the cruise package.Recent recommendations regarding this business are as follows: "Never buy an RCI travel certificate. Deal is all onesided", "Hang up the phone when you hear RCI", "Leave RCI if you can", "0", "Avoid".
Most users ask Rci Cruise And Resort Vacations for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Spruce Grove, AlbertaPurchased resort/ cruise certificate which was cancelled twice but RCI
Purchased certificate in 2019 and booked cruise for 2020. That was cancelled by RCI travel due to pandemic.
Rebooked for cruise in June 2022. This was cancelled by RCI travel due to war in Russia part of our cruise was to Russia. All good reasons except when I went to rebook another cruise was blocked from my account and when I called RCI was told that my cruise certificate had expired. I asked for an extension and was told they put a request in for same.
We are now 4 months past, have called numerous times and each time been told to call in again next week and they would check for us again. You never get the same agent and each time I call I am constantly being put on hold as they are dealing with several clients at the same time and most often it is impossible to hear the agent for the constant noise of other agents talking on the background.
This is a very unprofessional and unethical organization that considers it okay to take $4000.00 US and not feel obliged to give anything in return. We have travelled at least 4 other times with this Company but as previously stated there are always up charges and fine print issues.
User's recommendation: Never buy an RCI travel certificate. Deal is all onesided
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenfield, MassachusettsStill waiting
We purchased a cruise resort certificate 2 years ago. Was booked on a cruise of our lifetime, may1, 2022.
Had to cancel 3 days before sailing due to positive covid test. Princess has been great the money found that certificate which was 1,529.05 ! Still fighting for 2 1/2 months later! Have to go through the insurance we bought just to get the certificate reinstated!
Then rebook with them, ughhh .I HATE this company! Have a resort booked in October but now trying to find out how much this is going to cost us once we are there!
I dont want anything to do with them and I do want to join a class action lawsuit! So angry!
Preferred solution: Full refund
User's recommendation: Hang up the phone when you hear RCI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boise, IdahoRCI are crooks n cheaters
Preferred solution: Deliver product or service ordered
User's recommendation: Leave RCI if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaRip off
- Deception
- Value
- Customer service
Preferred solution: Let the company propose a solution
My Package is not fix ! Employees say that they would have someone calling me back nothing still ! I would like to talk with aHigher up Ma
Rubbish
User's recommendation: Avoid
RCI Cruise and Resort Vacations
User's recommendation: Pay close attention to deadlines!!
Complaint on cruise purchase
- Unreasonable about deadline due to covid-19
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT use RCI Cruise and Resort Vacations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company should not be allowed to trade
- Scam
- Overall misrepresentation of the cruise package
Preferred solution: Full refund
User's recommendation: Avoid at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelaying refund for cancellation 115 days out
- Very slow to refund money for cancelled vacation
- Customer service
Preferred solution: Refund of the resort fee for cancellation of our vacation
User's recommendation: Avoid RCI Travel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of booking a cruise through RIC travel
I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day.
I reached a voice mail box and left a clear message cancelling the cruise. Imagine my surprise when six months later I was charged $500 by the booking agent and over $4000 for the cruise I cancelled. RCI refused to acknowledge the call cancelling the reservation. I have proof of call though my cell phone statement.
I also have detailed notes of the many weeks I have tried to problem solve this injustice. The excuse I was given was the cancellation needed to be in writing or I had to do more than leave a phone message. At no time was I told this was the requirement during the call or in print.
(How can you cancel in writing within 24 hours if it starts when the written cancellation is received?) I am still hoping for some sort of resolution. If anyone has any suggestions of how to proceed or who to contact I would be so grateful.
- Use of points to decrease price
- Not cancelling cruise as requested within 24 hours
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonBeware of reserving a cruise through RIC travel
I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day.
I reached a voice mail box and left a clear message cancelling the cruise. Imagine my surprise when six months later I was charged $500 by the booking agent and over $4000 for the cruise I cancelled. RCI refused to acknowledge the call cancelling the reservation. I have proof of call though my cell phone statement.
I also have detailed notes of the many weeks I have tried to problem solve this injustice with RCI and their travel agency. The excuse I was given was the cancellation needed to be in writing or I had to do more than leave a phone message. At no time was I told this was the requirement during the call or in print.
(How can you cancel in writing within 24 hours if it starts when the written cancellation is received?) I am still hoping for some sort of resolution. If anyone has any suggestions of how to proceed or who to contact I would be so grateful.
Don't waste your time. They pressure sale and take advantage of you especially the elderly.
Preferred solution: Full refund
Travel Agencies Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Daytona Beach, FloridaCancelled my trip!!!!
We will RIP you off company!
Preferred solution: Deliver product or service ordered
VERY UNHAPPY WITH VAGUE SALES INFO
About
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RCI Cruise and Resort Vacations is a company which offers travel packages. The company proposes cruise, resort and hotel vacations. It provides booking service website where travel packages can be booked together or separately. All travel packages come with Destination guide, Resort guide and Program guide. The company offers cruises across Caribbean, Mexico, Alaska and Europe, etc. All cruises of the company include meals, onboard entertainment, casinos and fitness centers, etc. Resort vacations to such destinations as Kissimmee, Puerto Vallarta, Virginia Beach and Branson are available at RCI Cruiser. Resort apartments has kitchens, verandas, private pools and beaches. RCI Cruise and Resort Vacations suggest also hotel vacations in port cities and such destinations as New York, Seattle, Ft. Lauderdale and Chicago.
Rci Cruise And Resort Vacations is ranked 193 out of 1014 in Travel Agencies category
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I like to know if you have an attorney I can call.
I'm ready to sue too. Lets relay info back and forth. Rick K in Indiana
Mine was with RCI Promotions from New Jersey...