Anonymous

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Verified Buyer
| map-marker Spruce Grove, Alberta

Purchased resort/ cruise certificate which was cancelled twice but RCI

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Rci Cruise And Resort Vacations - Purchased resort/ cruise certificate which was cancelled twice...

Purchased certificate in 2019 and booked cruise for 2020. That was cancelled by RCI travel due to pandemic.

Rebooked for cruise in June 2022. This was cancelled by RCI travel due to war in Russia part of our cruise was to Russia. All good reasons except when I went to rebook another cruise was blocked from my account and when I called RCI was told that my cruise certificate had expired. I asked for an extension and was told they put a request in for same.

We are now 4 months past, have called numerous times and each time been told to call in again next week and they would check for us again. You never get the same agent and each time I call I am constantly being put on hold as they are dealing with several clients at the same time and most often it is impossible to hear the agent for the constant noise of other agents talking on the background.

This is a very unprofessional and unethical organization that considers it okay to take $4000.00 US and not feel obliged to give anything in return. We have travelled at least 4 other times with this Company but as previously stated there are always up charges and fine print issues.

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User's recommendation: Never buy an RCI travel certificate. Deal is all onesided

Belinda S Pvd

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Verified Reviewer
| map-marker Greenfield, Massachusetts

Still waiting

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We purchased a cruise resort certificate 2 years ago. Was booked on a cruise of our lifetime, may1, 2022.

Had to cancel 3 days before sailing due to positive covid test. Princess has been great the money found that certificate which was 1,529.05 ! Still fighting for 2 1/2 months later! Have to go through the insurance we bought just to get the certificate reinstated!

Then rebook with them, ughhh .I HATE this company! Have a resort booked in October but now trying to find out how much this is going to cost us once we are there!

I dont want anything to do with them and I do want to join a class action lawsuit! So angry!

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Loss:
$4

Preferred solution: Full refund

User's recommendation: Hang up the phone when you hear RCI

Tuck T

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Verified Reviewer
| map-marker Boise, Idaho

RCI are crooks n cheaters

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You are involved with bait n switch, which is illegal!!!! You dont hold up your end of the bargain!!!!
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Loss:
$1200

Preferred solution: Deliver product or service ordered

User's recommendation: Leave RCI if you can

Edward K Pss

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Rip off

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Made reservations in 2019 for a 2020 cruise that was cancelled due to Covid. We then rescheduled a Celebrity cruise to Western Caribbean. We received a postcard from Celebrity offering FREE drink package, wi-do and gratuities. However, when we boarded we received nothing. After have guest services investigate, we were told that eco took all of the discounts for themselves. I feel that we were ripped off by RCI Travel and I will spread the word that they are Terrible to deal with. STAY AWAY!!!! Edward.kelly@***.com
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Loss:
$800
Cons:
  • Deception
  • Value
  • Customer service

Preferred solution: Let the company propose a solution

Chanze Lxo
map-marker Baltimore, Maryland

My Package is not fix ! Employees say that they would have someone calling me back nothing still ! I would like to talk with aHigher up Ma

I Been trying to get hold of Management for a long time. Been told I would have someone call me back but still nothing! Corporate please . Ive talked to so many people but need help with higher up. My #804-304-**** Thank you. Cindy Mullenix
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Anonymous
map-marker Haywards Heath, England

Rubbish

APlease do not get involved with this company. They promise lots but actually deliver nothing. The sales people are very convincing , time share sales trained. Pressure sales, even over the phone. I Siena £1999 on a package and got nothing in return. The offering of cruises for life at cost, returned out to be 2 years . The prices where more than those quoted on the cruise companies web site. The savings were non existent. Please do your self a favour and dont waste your money
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User's recommendation: Avoid

Anonymous
map-marker Houston, Texas

RCI Cruise and Resort Vacations

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RCI granted an extension for our cruise deadline, for which I am truly grateful! Payments were made for this cruise well over two years. I became very upset upon being told deadline to book was missed and cruise was simply lost. It was difficult for me to accept that missing a deadline by 72 hours, especially after a year of Covid and riots, that RCI would not work with me. My husband and I have been RCI members over 35 years. We are very happy that RCI allowed us to book cruise.
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User's recommendation: Pay close attention to deadlines!!

Annette B Tyq
map-marker Los Angeles, California

Complaint on cruise purchase

Almost $3k was paid for a cruise, which I've been advised that since the booking deadline was missed by 3 days, is now lost and nothing can be done about it, even with the circumstances of COVID 19. We have been RCI members for over 35 years, however, after this experience we will sever all ties with RCI.
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Loss:
$2899
Cons:
  • Unreasonable about deadline due to covid-19

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT use RCI Cruise and Resort Vacations

David B Bwf

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Verified Reviewer

This company should not be allowed to trade

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Purchased a golden benefits cruise and resort package. This allowed you to purchase cruises at cost for life apparently with a cost of £49 per year to renew. Now they state they no longer sell the package and cannot renew on a year on year basis. I can honestly say this company will say and confirm anything to sell without any intention of delivering. This package cost £1999 and I received absolutely nothing in return. Please don't be fooled like me. It's a scam. This company should be wound up, if it hasn't already
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Loss:
$1999
Cons:
  • Scam
  • Overall misrepresentation of the cruise package

Preferred solution: Full refund

User's recommendation: Avoid at all cost

Michelle B Mik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delaying refund for cancellation 115 days out

Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60 days out due to Covid-19. Assured refund coming within 60-90 days. Now were at day 115 with no refund still. Ive called FIVE times, assured each time it will be coming by days end, we properly followed the steps for the refund. I am now filing a dispute with my credit card company for the refund as well as filing complaints with every consumer forum I can find and the FTC. RCI Travel is a terrible company to deal with! Avoid them and NEVER, NEVER EVER use them for any vacations.
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Loss:
$810
Cons:
  • Very slow to refund money for cancelled vacation
  • Customer service

Preferred solution: Refund of the resort fee for cancellation of our vacation

User's recommendation: Avoid RCI Travel

Rebecca V Gvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beware of booking a cruise through RIC travel

I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day.

I reached a voice mail box and left a clear message cancelling the cruise. Imagine my surprise when six months later I was charged $500 by the booking agent and over $4000 for the cruise I cancelled. RCI refused to acknowledge the call cancelling the reservation. I have proof of call though my cell phone statement.

I also have detailed notes of the many weeks I have tried to problem solve this injustice. The excuse I was given was the cancellation needed to be in writing or I had to do more than leave a phone message. At no time was I told this was the requirement during the call or in print.

(How can you cancel in writing within 24 hours if it starts when the written cancellation is received?) I am still hoping for some sort of resolution. If anyone has any suggestions of how to proceed or who to contact I would be so grateful.

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Loss:
$2782
Pros:
  • Use of points to decrease price
Cons:
  • Not cancelling cruise as requested within 24 hours

Preferred solution: Full refund

Rebecca V Gvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Beware of reserving a cruise through RIC travel

I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work with dates of cruise. I called back to the same number I originally called to book cruise the next day.

I reached a voice mail box and left a clear message cancelling the cruise. Imagine my surprise when six months later I was charged $500 by the booking agent and over $4000 for the cruise I cancelled. RCI refused to acknowledge the call cancelling the reservation. I have proof of call though my cell phone statement.

I also have detailed notes of the many weeks I have tried to problem solve this injustice with RCI and their travel agency. The excuse I was given was the cancellation needed to be in writing or I had to do more than leave a phone message. At no time was I told this was the requirement during the call or in print.

(How can you cancel in writing within 24 hours if it starts when the written cancellation is received?) I am still hoping for some sort of resolution. If anyone has any suggestions of how to proceed or who to contact I would be so grateful.

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John and Kathy R
map-marker Gadsden, Alabama

Don't waste your time. They pressure sale and take advantage of you especially the elderly.

My husband and | were on a weekend trip. My husband had been in a car accident and had very serious injuries. We told the sale person we were not interested but they would not take no for an answer. We have told them that we are older.and not physica!ly able to take trips. Rci has not been willing to give us a refund or cancel the transaction. They call us constantly.
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Loss:
$7000
Reason of review:
Due to bad health we never got to use

Preferred solution: Full refund

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Libra Rst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Daytona Beach, Florida

Cancelled my trip!!!!

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I bought a certificate to travel to Costa Rica from RCI and booked through the 800 number and then booked my airfare ($1050). Kept calling them to get the hotel room confirmation and paid the "resort fee" that was asked $198.00. Called back many times and they said they would let me know. Called a couple of days ago and they said I owed $120.00 more for the resort fees. WHAT!!!!! They were checking on this and when I called today the resort cancelled my trip for non-payment of resort fees that I knew nothing about. I am getting an attorney!!! I have airfare tickets that are no longer valid. I am looking to get an attorney and sue them.
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3 comments
Kaleyah Ygr

I like to know if you have an attorney I can call.

Guest

I'm ready to sue too. Lets relay info back and forth. Rick K in Indiana

Libra Rst
reply icon Replying to comment of Guest-1806778

Mine was with RCI Promotions from New Jersey...

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Susan M Itp
map-marker Grand Haven, Michigan

We will RIP you off company!

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We purchased RCI Travel packages plan several times. The last package went along very smoothly. This time we go to book or cruise and we were told it had expired. I have contacted numerous sales people and left messages, in which no one has ever returned my call. I was told that they could track my phone calls, but some were from my work number, some from my cell phone and some from my home. But, its my word against theirs. We were told it was $199 too reactivate it, and after talking to the supervisor, it went up to $599. Hmmmm! I just want to make a reservation and be done and over it. DO NOT EVER PURCHASE FROM THIS COMPANY.
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
Guest

Have had the same problem. Calls are only recorded if someone talks to you.

I have spent 4 months trying to book a resort stay.

I am also trying to book a cruise for my daughters family to use one of my certificates. I can't get through to anyone that speaks English and that will work with me.

Guest

A total ripoff.

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Anonymous

VERY UNHAPPY WITH VAGUE SALES INFO

The long and short is we purchased the package (2 - 7 day cruises or 1 - 15 day cruise, $1,100 "cash back", and 1 week at a resort anywhere in the world) not being told that basically all we were purchasing for our $4,000 was a discount on the cruise or resort. Trying to talk with their reps only sounds like "double talk." We have booked a cruise for 15 days and to pay for it they gave us a price, which flipped us out, said we could use the $1,100 they were giving us toward it and then we would still owe $841.75. WHAT! We then checked on a week in Maui. They gave me a name of one of their resorts and we checked to see what it would cost if we rented a week there direct. When all was said and done the cruise and resort stay would cost $600 more than if we had done them both ourselves directly. Such a rip off. We are going to book a week close to home just to get rid of RCI. We agree with all the negative statements and would strongly suggest if you haven't bought a package DON'T!!! Did you notice? They actually never used the word FREE cruise or FREE resort.
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Reason of review:
Problems with payment
1 comment
Guest

You’re upset that you saved $600?

About

Related Companies

Travel Plus Leisure, Rci Timeshare, Shell Vacations Club, Worldmark By Wyndham, Club Wyndham

Summary

RCI Cruise and Resort Vacations is a company which offers travel packages. The company proposes cruise, resort and hotel vacations. It provides booking service website where travel packages can be booked together or separately. All travel packages come with Destination guide, Resort guide and Program guide. The company offers cruises across Caribbean, Mexico, Alaska and Europe, etc. All cruises of the company include meals, onboard entertainment, casinos and fitness centers, etc. Resort vacations to such destinations as Kissimmee, Puerto Vallarta, Virginia Beach and Branson are available at RCI Cruiser. Resort apartments has kitchens, verandas, private pools and beaches. RCI Cruise and Resort Vacations suggest also hotel vacations in port cities and such destinations as New York, Seattle, Ft. Lauderdale and Chicago.

Rci Cruise And Resort Vacations reviews and complaints

Rci Cruise And Resort Vacations is ranked 193 out of 1014 in Travel Agencies category

Area Served

Worldwide

Payment Methods

MasterCard

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